Appointment Policy

At KIS Hair Salon, we are committed to providing professional services and ensuring every client has a positive salon experience. Please review our service policy below.
 

1. Service Adjustment (Fix)

If you are unhappy with your service because the result does not reflect the agreed consultation or due to a technical issue, please contact us within 14 days of your appointment.

• One complimentary service adjustment may be offered where appropriate.

• Adjustment appointments must be booked in advance.

• Please contact your preferred salon before returning so we can assess the concern and arrange sufficient time with the appropriate stylist.

• We may request recent photos or ask you to return for an in-person assessment before determining the best solution.

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2. Refund Policy

As salon services involve professional time, labour and products, refunds are generally not provided once a service has been completed.

If a concern cannot reasonably be resolved through a complimentary adjustment, KIS Hair Salon may, at its discretion, offer an appropriate solution, including a partial refund where applicable.

Refunds will not be provided for:

• Change of mind after the service.

• Personal preference where the agreed consultation was followed.

• Services altered or corrected by another salon before KIS Hair Salon has assessed the concern.

• Results affected by failure to follow recommended aftercare.

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3. Cancellation & No-Show Policy

Please provide at least 2 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations made more than 2 hours before the appointment: No charge

• Cancellations within 2 hours of the appointment: 30% cancellation fee

• No-shows: 50% of the booked service will be charged

• Clients arriving more than 15 minutes late may need to shorten or reschedule their appointment.

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4. Client Responsibilities

To help us achieve the best possible result, please inform your stylist before your appointment if you have:

• Previous allergic reactions or sensitive skin/scalp

• Recent colour, bleach, perm or other chemical services

• Used home colour, box dye or henna

• Any medical conditions or medications that may affect your service

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Please note:

• Hair colour and chemical service results vary depending on your hair history, condition and texture.

• Inspiration photos are a guide only and cannot guarantee identical results.

• Follow your stylist's home care recommendations to maintain the best results.

• If you experience an allergic reaction after your appointment, please contact us immediately and seek medical advice if necessary. Where confirmed to be related to our service, reasonable medical consultation and medication expenses may be reimbursed upon presentation of valid receipts.

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Thank you for choosing KIS Hair Salon. We appreciate the opportunity to care for your hair and are committed to providing the best possible experience.